Pleasure Global Travel & Visa LLP aims to communicate its service charges and cancellation terms clearly to customers.

  1. Company Service Fees

Our service fees cover the administrative and assistance services agreed upon with the customer. Once work has commenced or a service has been delivered, refunds may be limited to the extent permitted by the terms agreed upon and applicable law.

  1. Government and Third-Party Fees

Government, embassy, consular, application-center, appointment, courier, airline, hotel, and other third-party charges are subject to the respective provider’s rules. These charges may be non-refundable, even if a visa is refused or travel plans change.

  1. Visa Refusal

A visa refusal does not automatically entitle a customer to a refund of fees for services already performed. Visa decisions are made by the relevant authorities, not by Pleasure Global Travel & Visa LLP.

  1. Cancellation Requests

Customers wishing to cancel a service should contact us in writing as soon as possible. Any eligible refund will be assessed based on the service provided, costs already incurred, the terms disclosed at purchase, and applicable law.

  1. Processing Delays and Appointment Changes

We do not control government processing times, appointment availability, or changes made by external authorities and service providers. Refund eligibility will be determined under the applicable service terms and law.

  1. How to Request a Refund

Please contact Pleasure Global Travel & Visa LLP using the contact details on our website. Include your name, booking or transaction reference, service purchased, and reason for the request.

We will review the request and respond within a reasonable period.

Nothing in this policy limits any consumer rights that cannot lawfully be excluded.

Last updated: October 2026